Aprilia Pramesty, Nanda, Raymundus I Wayan Ray, Hendra Wijayanto, and Angella Rosha Pangestu. “The Effect Of Customer Service Quality on Customer Satisfaction at PT Bank Central Asia Thamrin Central Jakarta Branch”. Zona Law And Public Administration Indonesia 2, no. 4 (September 3, 2024): 33–42. Accessed March 7, 2025. https://ejournal.zona-edu.org/index.php/ZLPAI/article/view/128.